SMS Crew Dispatch for Traffic Control Companies
FlaggerLink is SMS dispatch software designed for traffic control and flagging companies. SMS employee dispatch streamlines sending job assignments, receiving confirmations, and communicating schedule changes via text message. Replace phone calls and group chats with professional, trackable SMS communication.
The Problem with Traditional Dispatch Methods
Phone calls, WhatsApp groups, and manual texts create chaos for traffic control dispatchers. These methods are slow, unreliable, and impossible to track.
Phone Calls Are Too Slow
Calling 10+ employees individually wastes hours every day. Voicemails mean you're never sure if the message was received.
Manual Texting Is Tedious
Sending individual SMS messages by hand to each employee one at a time is time-consuming and error-prone. Typing the same job details over and over leads to mistakes and inconsistencies.
Group Chats Are Chaotic
WhatsApp and text groups quickly become unmanageable. Important job details get lost in casual conversations and off-topic messages.
No Confirmation Tracking
Without a system to track who confirmed, you waste time manually following up and never know who's actually coming to the job.
No Communication Record
Phone calls and personal texts leave no audit trail. When disputes arise, you have no proof of what was communicated or when.
How SMS Crew Dispatch Works
Professional SMS dispatch systems automate employee communication with enterprise-grade reliability. Here's what makes SMS dispatch different from manual texting.
Carrier-Registered Numbers
Professional SMS platforms use carrier-registered phone numbers for 90%+ delivery rates. Your messages won't get blocked as spam like personal phone texts.
Two-Way Confirmations
Employees can reply to confirm or decline jobs. All responses are tracked automatically in your dispatch system, updating your schedule in real-time.
One-Click SMS Dispatch
Dispatchers send job assignments via SMS with one click. Send the day's dispatch to all assigned employees instantly. Consistent, professional communication for every job.
Complete Message History
Every message sent and received is logged with timestamps. You have a complete audit trail for compliance and dispute resolution.
Bulk Dispatching
Send job assignments to multiple employees simultaneously. Dispatch 50+ people to their jobs in seconds instead of making individual calls.
Setting Up SMS Dispatch for Your Crews
Getting started with SMS employee dispatch requires SMS carrier verification, which takes 1-2 weeks. Once verified, you can start sending automated job assignments immediately.
Add Your Employees
Add employee names and phone numbers. The system verifies phone numbers to ensure SMS delivery.
Create a Job
Enter job details like location, time, and staffing requirements. Add all necessary information for the job assignment.
Send via SMS
Assign employees and click send. Job details are texted instantly with clear assignment information.
Track Responses
Employees reply to confirm or decline. Confirmations update your dispatch board in real-time.
SMS delivery rate vs 60% phone answer rate
Saved per week on dispatch calls
Crew confirmation rate via SMS dispatch
FlaggerLink's SMS Dispatch Solution
FlaggerLink's SMS dispatch integrates directly with scheduling, so job assignments are sent automatically when you assign employees. Confirmations update the schedule in real-time, and you can dispatch multiple employees or individual flaggers instantly.
Unlike standalone SMS tools, FlaggerLink combines dispatch with scheduling. Assign employees in the schedule, and SMS goes out automatically.
When employees reply, their confirmation status updates your schedule instantly. No manual data entry or separate tracking.
SMS is an optional add-on with simple per-message pricing. No hidden fees or surprise bills. Track usage in real-time from your dashboard.
SMS Dispatch Features:
- Instant job assignments via text
- Two-way messaging & confirmations
- Bulk employee notifications
- Complete message history
- Real-time delivery tracking
Frequently Asked Questions
How is SMS dispatch better than phone calls?
SMS has a 90%+ read rate within 3 minutes, while only 60% of phone calls are answered. Text messages don't interrupt employees during jobs, and they provide a written record of all communications. SMS also allows you to message multiple people simultaneously, saving hours compared to individual calls.
What is the SMS delivery rate?
Professional SMS platforms using carrier-registered phone numbers achieve 90-95% delivery rates. Personal phone numbers sending texts often get flagged as spam and blocked, resulting in 50-70% delivery rates. FlaggerLink uses enterprise-grade SMS infrastructure for maximum reliability.
Can employees reply to messages?
Yes, SMS dispatch is two-way. Employees can reply to confirm jobs or decline assignments. All responses are tracked in the system and update your dispatch board automatically. This eliminates the need for manual follow-up calls.
How much do SMS messages cost?
SMS pricing is typically $0.01-0.02 per message sent or received. FlaggerLink charges a small monthly base fee plus per-message costs. You can track SMS usage in real-time from your dashboard to avoid surprises. View SMS pricing details.
Do I need a special phone number?
Professional SMS platforms provide a dedicated phone number registered with carriers. This ensures high delivery rates and prevents your messages from being blocked as spam. The phone number is included with the service—you don't need to port your business phone or use personal numbers.
Does it work with all cell phone carriers?
Yes, professional SMS dispatch works with all major US carriers including Verizon, AT&T, T-Mobile, and their MVNOs. The carrier-registered numbers ensure compatibility and high delivery rates across all networks. Crew members don't need to download an app—texts work on any standard phone.
Ready to Automate Your Dispatch?
See how FlaggerLink's SMS dispatch can save hours on employee communication and reduce no-shows. Schedule a demo with our team today.